In many instances, file configuration issues may result in an inability to login to the Semarchy platform. For the scenario outlined in the article examples, users attempting to login can successfully navigate to the Welcome page, but will see an error once credentials are entered and validation is attempted. Resolving this type of error is will require system admin access, since configuration changes are usually required in order to fix this problem. The purpose of this article is to provide troubleshooting steps that will aid users in resolving this category of errors.
Description of error
Users attempting to login/authenticate to Semarchy xDM using a browser and standard connection URL may encounter this error:
500 Internal Server Error. A user will encounter this error on screen after they have entered their credentials and are attempting to login.
Step 1 - Review Error Logs
[Best Practice Recommendation] In order to minimize "noise" from your logs, clear all contents from the logs directory first, then regenerate the error. Using the method most familiar, a)stop Tomcat, b)clear the
logs directory, then c)restart Tomcat and reattempt the connection.
Navigate to the Tomcat logs folder and open the
catalina.xx.log file. In our excerpt below, we can see two statements that reference
SEMARCHY_REPOSITORY. The first is a SEVERE ERROR, while the second message is a WARNING. This is a very strong indication the issue resides within the
SEMARCHY_REPOSITORY section of the
12-Nov-2020 09:20:21.197 SEVERE [Blueprint Extender: 1] org.apache.tomcat.jdbc.pool.ConnectionPool.init Unable to create initial connections of pool.
java.sql.SQLException: Driver:org.postgresql.Driver@61393fd0 returned null for URL:jdbc:sqlserver://localhost:1433;databaseName=SEMARCHY_REPOSITORY
12-Nov-2020 09:20:01.366 WARNING [localhost-startStop-1] org.apache.naming.NamingContext.lookup Unexpected exception resolving reference
com.microsoft.sqlserver.jdbc.SQLServerException: Login failed for user 'SEMARCHY_REPOSITORY'.
Step 2 - Make Appropriate Changes and Restart Tomcat
Locate and open the
semarchy.xml file. Since the error above points to an issue with the
SEMARCHY_REPOSITORY resource, we review the related section first. The most common parameter values to review are the
password. In the example below, the
url value is simply incorrect and should be updated to reflect a valid Postgres database location.
After identifying the misconfigured section, update the value (corrected value below), save the changes, and restart Tomcat.