Current R&D Status
Modified on: Tue, 6 Feb, 2024 at 11:10 AM
Once you have been informed by the Support that a Bug or an Enhancement has been created, you can follow the R&D ticket status from our Portal.
The Support team is closing the Support ticket, but it does not prevent you from following the R&D progress.
On the Portal, go to the Tickets tab and select the "Resolved or Closed" view
Once you have selected your ticket from the list, you can check its Current R&D status on the right panel, just under the Type dropdown.
Find below a list of status examples.
|"Current R&D status" examples
|Bug MDM-12345 Under Consideration
|The Bug is being considered by the Product team but not approved yet
|Bug DI-12345 in Progress in 2024.2 (MS) (planned for Mar 15, 2024)
|The Bug is being worked by the Dev team and planned to be released in 2024.2 (planned for a targeted date)
|Bug MDM-12345 Released in 2024.1.1 (Patch)(Jan 22, 2024)
|The Bug is released in the indicated Patch
|Story DI-12345 Under consideration
|The Enhancement is being considered by the Product team, but not approved yet
|Story MDM-12345 Relevant in 2023.1.10 (Patch), 2024.1.2(Patch)(planned on )
|The Enhancement is approved by the Product team and the Dev team is planning to release it on the Planned version (no target date in that example)
|Story DI-12345 Released in 2023.3.0 (Jun 15, 2023)
|The Enhancement is released in the indicated Patch
Please be advised that when a Bug or Story is planned, there is no commitment from the development team to release it. Although they are exerting their utmost efforts, they are unable to commit to a specific date due to numerous factors that may interfere.
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