Issue description
When completing steps for initial Semarchy xDM setup using Internet Explorer, after entering the Setup Token in the field specified, then clicking on LOG IN, a user is directed to a blank screen.
![](https://app-us-east-1.t-cdn.net/5ef1e3639f2bb04fc7204631/posts/614cf509e9b66f3c46dccaae/614cf509e9b66f3c46dccaae_19222.png)
After entering Setup Token, then clicking on LOG IN, user is presented with blank page, with no configuration options.
![](https://app-us-east-1.t-cdn.net/5ef1e3639f2bb04fc7204631/posts/614cf58c139f9c0e189e3b8d/614cf58c139f9c0e189e3b8d_85562.png)
Resolution
This issue occurs as a result of using an unsupported browser (Internet Explorer) during platform setup. Refer to Semarchy Installation Guide for a complete list of currently-supported browsers. Users encountering this error simply need to switch from an unsupported browser, to one supported, in order to proceed to next configuration steps.
After switching to a supported browser, we execute the same operations as before, beginning with entering the Setup Token and logging in.
![](https://app-us-east-1.t-cdn.net/5ef1e3639f2bb04fc7204631/posts/614cfab6bf005ba8d78fe6b4/614cfab6bf005ba8d78fe6b4_52624.png)
Using a supported browser, we see the expected EULA on the setup screen. After accepting the EULA, users can proceed to additional configuration steps as needed.
![](https://app-us-east-1.t-cdn.net/5ef1e3639f2bb04fc7204631/posts/614cfbf53970176e27fea866/614cfbf53970176e27fea866_47858.png)