If you are having performance slow downs in xDM, the first step is to take a benchmark of your performance so you know if steps you are taking are improving or hurting your situation.

Next, before you contact Customer Support, troubleshoot the performance problem yourself first.

Follow this flow chart to understand what might be causing your performance issue and what steps to take to improve the slow down.

NOTE: Download the PDF with this flow chart. The PDF file will be easy to zoom in to look at each step and it has hyperlinks so you can click on the links to get more information.

If you are stuck, you can contact Customer Support for help. However, include the following information in your support ticket:

  • App & database server specs
  • Performance benchmark stats (integration job logs data)
  • Where the bottleneck is happening
  • The Explain Plan

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